Privacy Policy

1. Who We Are

Prestbury Beauty Studio is the data controller for personal information collected through our website (prestburybeauty.co.uk), our online booking system, by phone, by email, through social media, and in person during salon appointments.

2. Information We Collect

We may collect the following types of personal information:

• Your name
• Phone number
• Email address
• Appointment details and preferences
• Treatment history and records
• Consultation forms
• Relevant health, allergy, or medical information needed for treatment safety and suitability
• Payment and transaction information
• Marketing preferences
• Before and after photographs, where you have given your consent
• Website usage information such as cookies, analytics data, IP address, and browser type

3. How We Use Your Information

We use your personal information for the following purposes:

• To manage your bookings and appointments
• To respond to your enquiries and communicate with you
• To provide safe and suitable treatments tailored to you
• To keep accurate treatment and consultation records
• To process payments and gift voucher purchases
• To send you appointment reminders
• To send you marketing emails or special offers, only where you have given your consent
• To improve our website and your overall client experience
• To meet our legal, insurance, tax, and accounting obligations

4. Lawful Bases For Using Your Information

Under UK data protection law, we must have a lawful basis for using your personal information. The table below explains the bases we rely on for different purposes:

5. Health & Treatment Information

To ensure your safety and provide treatments that are suitable for you, we may need to collect information about your health, allergies, or medical history. This information is only collected where it is relevant to the treatment you are receiving.

Health and medical information is treated with extra care and confidentiality. It is only accessed by staff members or practitioners who need it to carry out your treatment safely. We will always ask for your explicit consent before collecting or using any health-related information.

6. Marketing

We will only send you marketing messages — such as special offers, new treatment announcements, or seasonal updates — if you have explicitly opted in to receive them. We will never send you marketing without your consent.

You can withdraw your consent at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email
• Replying to any marketing message asking to be removed
• Contacting us directly at hello@prestburybeauty.co.uk

Please note that unsubscribing from marketing will not affect service-related communications such as appointment reminders or booking confirmations.

7. Sharing Your Information

We do not sell your personal information to third parties. We only share your information where it is necessary to run our business and provide our services, and only with trusted partners, including:

• Online booking providers (such as Vagaro) to manage appointments
• Payment providers to process transactions securely
• Website hosting and email service providers
• IT support and software providers who help us run our systems
• Accountants and professional advisers
• Insurers, where relevant to treatment records or claims
• Professional practitioners involved in your treatment
• Legal or regulatory authorities where we are required to do so by law

Where we share information with third parties, we ensure they have appropriate safeguards in place to protect your data.

8. How Long We Keep Your Information

We only keep your personal information for as long as necessary to fulfil the purpose it was collected for. This includes legal, insurance, tax, and treatment record requirements.

Retention periods vary depending on the type of record. For example, treatment records may be kept for a number of years after your last appointment for insurance and legal purposes, while marketing consent records are reviewed regularly. If you would like more detail about how long we keep specific types of information, please contact us.

9. Cookies & Website Tracking

Our website may use cookies and similar technologies to make the website work properly, understand how visitors use our site, improve your browsing experience, and support features like online booking and marketing.

You can manage cookies through your browser settings at any time. You can also choose to disable cookies, although this may affect how certain parts of the website function.

10. How We Protect Your Information

We take the security of your personal information seriously. We use reasonable technical and organisational measures to protect your data, including:

• Secure, password-protected systems
• Limited access to personal data — only staff who need it can access it
• Careful handling of paper and digital client records
• Regular review of our security practices

11. Your Rights

Under UK data protection law, you have the following rights regarding your personal information:

• ✓ Right of access — you can ask to see what personal information we hold about you.
• ✓ Right to rectification — you can ask us to correct any inaccurate information.
• ✓ Right to erasure — you can ask us to delete your personal information in certain circumstances.
• ✓ Right to restrict processing — you can ask us to limit how we use your information.
• ✓ Right to object — you can object to us using your information in certain ways.
• ✓ Right to data portability — you can ask us to transfer your information to another organisation.
• ✓ Right to withdraw consent — where we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details below. We will respond within one month of receiving your request.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is used, please contact us:

13. Complaints

If you have concerns about how your personal data has been handled, we encourage you to contact us first so we can try to resolve the matter. You can reach us at hello@prestburybeauty.co.uk.

You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO). You can visit their website at ico.org.uk for more information.

14. Updates To This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate or to meet legal requirements. The latest version will always be available on our website. We encourage you to check this page periodically to stay informed.